of calls to home service businesses were answered by a person.
← THE GOOD GROUND TOOLKIT
MISSED CALL TEXT BACK
Automatically text customers when you miss their call.
When you can’t answer your business phone, Good Ground sends the caller a text on your behalf. They can reply with what they need, and you can continue the conversation when you’re available.
Free 20-minute call with Shawn.
↙Missed callWhile you’re on the job
Thanks for calling! We’re helping a customer right now. What can we help you with?
We have a leaking kitchen faucet. Do you work in our area?
We can help. Send your ZIP code and we’ll get back to you.
A MISSED CALL. AN OPEN CONVERSATION.
ILLUSTRATIVE CONCEPT / NOT A LIVE CUSTOMER ACCOUNT
WHY FOLLOWING UP MATTERS
A phone call can be the start of your next job.
of potential customers who spoke with the business booked a job during the call.
When you can’t answer, a text gives the caller another way to reach you.
Source: Invoca’s study of home service calls · July 2026 ↗
Based on calls to businesses using Invoca. These numbers show what happened on phone calls, not after a text reply.
WHAT YOU GET
Give missed callers a reason to reply
Respond while you’re busy working
You can’t answer every call when you’re on a job or helping a customer. An automatic text lets the caller know their call was received and asks how you can help.
Reach customers before they call someone else
An unanswered call can send a potential customer to the next business on their list. A prompt text gives them a way to reach you and a reason to keep the conversation going.
Find out what they need before you call back
Customers can reply with details about the job, their location, or a photo of the problem. When you follow up, you have useful information to start the conversation.
Respond to calls after hours
If someone calls when you’re closed, your message can let them know when you’ll be available. They can leave the details by text instead of waiting until morning to contact you again.
Keep customer replies in your business inbox
Replies go to your business inbox, where you can read the conversation and respond. You can see who called, what they need, and what’s already been discussed.
YOUR AUTOMATIC REPLY
A simple message starts the conversation
“Thanks for calling [Business Name]! Sorry we missed you. What can we help you with?”
We customize the message for your business and availability, so customers know who they’ve reached and what to do next.
- 01
Check your business number. We review your current phone setup and explain how to connect it.
- 02
Write your message. You approve the wording and how missed calls should be handled during and outside business hours.
- 03
Test it before launch. We check that a missed call triggers the text and that customer replies reach your inbox.
A CLIENT ON WORKING WITH SHAWN
“Shawn did an outstanding job setting up my lead capture system. He was very responsive, very knowledgeable, very professional, and delivered exactly what he promised.”
MONRICKO L.Lead capture setup
LET’S TALK ABOUT YOUR BUSINESS.
See how missed call text back would work for your business
Book a free 20-minute call with Shawn. We’ll walk you through the setup, answer your questions about your current number, and explain what’s included and what it costs.
Book a Call ↗