Who this policy covers
Good Ground, LLC provides websites, marketing systems and related support to local businesses. This policy covers our own handling of information through goodground.io and growwithgoodground.com, our communications, and the services we operate. The alternate domain is intended to point to the same website. A different domain is covered only when it links to this policy.
For our account, billing and marketing relationships we determine the purpose of processing. When a client uses our systems to manage its customers, that client directs the processing and we act on its behalf under our DPA. Contact that business first about its customer records; we can help route a request.
Information & sources
| Category | Examples and source |
|---|---|
| Contact and account | Name, email, phone, business, address and login details you provide. |
| Service and transaction | Orders, subscription, invoices and payment status from you and our billing provider. |
| Communications | Messages, support history, appointments, consent records and disclosed call recordings. |
| Client-directed records | Customer and lead details, interactions, appointments and campaign records supplied by clients. |
| Technical information | IP address, browser, device, request logs and security events from use of the site. |
| Optional measurement | Page activity, campaign attribution and advertising identifiers if measurement tools are enabled and permitted. |
Do not send government identification, medical records or payment-card numbers in ordinary contact or privacy requests. Payment processing occurs through the payment provider. Connected services may provide information you authorize them to share.
How information is used
We use information to answer inquiries, deliver and support services, schedule calls, collect payment, maintain accounts, protect systems, keep required records and resolve disputes. Client records are processed to carry out the client’s authorized workflows. Optional marketing and measurement depend on the applicable permissions and your choices.
We do not use client messaging consent as permission to market another business. A new purpose that requires additional permission must be supported by that permission before use.
Providers & disclosures
Providers supporting the service include HighLevel for CRM and automation, Stripe for payment processing, and messaging and hosting providers for delivery and infrastructure. The provider used depends on the feature and account configuration. Our provider register distinguishes the core service from optional connections.
We may disclose relevant information to professional advisers, to comply with a lawful obligation, protect rights or safety, or complete a business transaction subject to appropriate protections. A client’s authorized staff can see records in that client’s account. We limit provider access to the service it performs.
Cookies, analytics & advertising
We use Google Analytics to understand site usage when you allow analytics. No advertising pixels are installed. Hosting services may process technical logs to deliver and protect the site. We store your privacy preferences in this browser so your choices can be remembered. The booking tool loads when you choose to open it or allow functional embeds.
Optional analytics and any future advertising tools must respect the applicable preferences before loading. Advertising disclosure of online identifiers can be treated as sale, sharing or targeted advertising under some state laws, even without a cash payment. Use Your Privacy Choices to opt out for this browser, or submit an account-level request.
We honor a detected Global Privacy Control signal by keeping advertising off in this browser. Other browsers and devices may require separate settings. Our settings do not control third-party sites you visit. We do not respond to legacy Do Not Track signals as a separate mechanism.
Texts, calls & consent
Mobile numbers and SMS consent records are not sold or disclosed to third parties for their own marketing. Providers may use them to deliver authorized communications. Review our SMS Terms for frequency, costs, STOP and HELP instructions.
Where a call is recorded, notice and any required consent must be given before recording. A client enabling recording for its business is responsible for the required notices and permissions. Declining marketing messages does not prevent a purchase.
Retention & security
Records are retained according to their service purpose, the account relationship, legal obligations, dispute needs and backup lifecycle. Account content has the post-termination export period in our terms. Billing and compliance records may need to be retained longer. Deletion requests can have legal exceptions, which we explain when applicable.
We use access restrictions and reasonable safeguards suited to the information and service. No online service can promise absolute security. Protect your login, use available account security features and report suspected unauthorized access promptly.
Your rights & requests
Depending on your location and applicable law, you may request access, correction, deletion, a portable copy, or an opt-out of sale, sharing or targeted advertising. You may also request limits on certain sensitive information uses, withdraw permission where processing relies on consent, or appeal a denied request. These rights have statutory conditions and exceptions. We will not unlawfully discriminate for exercising them.
Use the Privacy Request page or email [email protected]. We may ask for information proportionate to verifying a request, or proof of an agent’s authority. Browser opt-outs do not require identity verification. We respond within the period required by the law that applies to your request, explain any permitted extension or refusal, and provide appeal information when available. You may also contact your regulator.
Children, international use & updates
Our business services are not directed to children under 18. Contact us if a child’s information has been submitted inappropriately. Services and providers may process data in the United States or other countries. Additional safeguards or agreements are required where applicable law requires them; this policy alone is not an international transfer mechanism.
We update this page when our practices change and provide additional notice where required. The revision date identifies the version you are reading.
Good Ground, LLC
P.O. Box 113
Williamstown, KY, USA
Legal: [email protected]
Privacy: [email protected]