Our agreement
These terms govern services purchased from Good Ground, LLC ("Good Ground," "we," "us") by you or the business you represent ("you"). By accepting an order or using a paid account, you agree to these terms, the applicable order, our Privacy Policy, and, when we process customer data for you, our Data Processing Addendum. You must be at least 18 and authorized to bind your business.
Individual arbitration and a class-action waiver apply below. A 30-day arbitration opt-out is available. Your order identifies the purchased services. A signed amendment controls a conflict with these general terms.
Plans & billing
The Good Ground System is $297/month and includes a website, On-Site SEO, platform and mobile access, business number, CRM, automations, remarketing and review tools. The Good Ground System + Ads is $750/month and includes everything in the $297/month Good Ground System plan, including On-Site SEO, plus Google Local Services Ads management. Advertising media spend is separate.
Month-to-month, prepaid three-month and prepaid annual options are available. Three-month billing is $891 for the System or $2,250 for System + Ads and includes one initial Google Business Profile optimization, valued at $400. Annual billing is $2,970 for the System or $7,500 for System + Ads, paid upfront for 12 months. Annual pricing includes two months free compared with 12 monthly payments; the three-month optimization bonus does not apply to annual billing.
Fees renew automatically for the selected billing period and are paid in advance through Stripe. Taxes and usage are additional. Price changes require 30 days’ notice. Wallet refills follow your selected threshold. Standard delivery is 7 to 10 business days after complete onboarding. Setup is delivered when the website and platform are ready, even if you have not logged in.
Usage charges
| Usage | Rate (USD) |
|---|---|
| Local / toll-free number | $1.15 / $2.15 monthly |
| SMS, US/Canada | $0.0079 per segment, both directions |
| MMS outbound / inbound | $0.02 / $0.01 to $0.02 |
| Voice outbound / inbound | $0.0180 / $0.0085 to $0.0220 per minute |
| Number intelligence | $0.005 to $0.01 per function |
Usage rates may change with 30 days’ notice. Check your wallet and usage regularly. A long text can contain multiple billable segments. Advertising media spend and separately ordered services are not included in these usage rates.
Cancellation, refunds & payment disputes
Cancel through your account or by emailing [email protected]. Cancellation takes effect at the end of the paid billing period. Subscription payments, usage and prepaid commitments are non-refundable, except where law requires otherwise.
Contact us promptly about a billing error. You agree not to seek a chargeback for properly delivered services. We may contest a dispute with acceptance and delivery records, suspend the account, and seek unpaid amounts and legally recoverable collection costs. This provision does not waive non-waivable statutory or cardholder rights.
After a failed payment, we may make up to four collection attempts over three weeks, suspend access after 48 hours, and terminate an unpaid account after 30 days. Suspension does not erase an outstanding balance.
Your account & acceptable use
Keep credentials secure, restrict access to authorized staff and tell us promptly about suspected misuse. You are responsible for instructions, approvals and activity in your account. Supply accurate business information and materials you have permission to use.
Do not use the service for spam, fraud, harassment, illegal content, malware, unauthorized access, infringement or prohibited carrier traffic. Do not evade limits, reverse engineer protected systems, resell access without permission, or use our proprietary platform to create a competing service. We may restrict activity that threatens people, systems or lawful operations.
Messaging & customer data
You are the sender of communications sent for your business. Obtain the consent required for each channel and purpose, keep proof, identify your business, honor opt-outs and comply with applicable calling, texting, email and carrier rules. A purchased list or a customer’s phone number alone does not establish permission to send marketing messages.
Provide your own customer privacy notices. Use data only for lawful purposes and instructions. Our SMS Terms govern messages Good Ground sends directly to you. Our DPA describes processing we perform on behalf of your business.
Ownership & access after cancellation
You keep ownership of content you supply, including your business name, photos and customer records. You give us permission to process and display that content to perform the services. You warrant that these uses do not violate another party’s rights.
Good Ground and its licensors retain their platform, templates, automation designs and underlying technology. Your subscription provides limited, non-transferable use for your business during the paid term. A hosted website is licensed with the service; cancellation does not include a transfer of source code, themes or templates. Your supplied content remains yours. A domain registered for you may be transferred on request after applicable transfer fees are paid.
Export your records before access ends. Client content is retained for a 30-day export window after termination, then may be deleted or archived, subject to legal retention duties and backup cycles. Contact us during that window to arrange an export.
Delivery, changes & availability
Your timely information, approvals and access are necessary for delivery. Trials and promotions are limited to the stated offer; paid fulfillment begins when billing starts. We may improve or replace features, with notice before materially reducing core subscribed functionality. External providers control their own services and approval decisions.
We cannot promise a particular ranking, lead count, revenue, advertising approval or uninterrupted delivery. Services are supplied as available, without implied warranties to the extent law permits. Events outside reasonable control, including carrier failures, outages, disasters and government restrictions, may delay performance.
Responsibility & liability
To the extent permitted by law, neither loss of expected profits nor indirect, consequential, special or punitive losses are recoverable from Good Ground. Our aggregate liability relating to the agreement is limited to the larger of $100 or fees you paid us in the preceding 12 months. Limits do not apply where a law prohibits them.
You will defend and indemnify Good Ground and its personnel against third-party claims resulting from unlawful client content, unauthorized communications, misuse of customer data, infringement or your breach of these terms. We will provide notice and reasonable cooperation. A settlement cannot impose an admission, payment or ongoing duty on us without our consent.
Disputes & Kentucky law
First send a description of a dispute to [email protected] so both sides can attempt resolution for 30 days. Unresolved disputes will be decided by individual binding arbitration under the American Arbitration Association Commercial Arbitration Rules, in Kentucky or remotely by agreement. Either side may pursue an eligible individual small-claims case or seek court protection of intellectual property.
Neither party may pursue class, collective or representative claims against the other under this agreement. You may reject arbitration by emailing [email protected] within 30 days of your first acceptance, with your name, business and a clear arbitration opt-out statement. Other terms remain in effect.
Kentucky law governs, subject to controlling federal law and non-waivable protections. Courts with jurisdiction in Kentucky handle matters not assigned to arbitration. The Federal Arbitration Act governs the arbitration provision where applicable.
Notices & general provisions
We may give service notices through your account or account email. Material changes to these terms will be announced at least 30 days before taking effect. A failure to enforce a provision is not a permanent waiver. If a provision is unenforceable, the remainder continues as permitted by law.
We are independent contractors. You may not assign this agreement without consent; we may assign it in a business transfer. Ownership, unpaid obligations, confidentiality, dispute and liability provisions continue where their purpose requires. Your order, these terms and incorporated policies form the agreement.
Good Ground, LLC
P.O. Box 113
Williamstown, KY, USA
Legal: [email protected]
Privacy: [email protected]